Pro-Active Physiotherapy - Privacy Policy

The Type of Data We Collect From You

Booking Data

This includes information such as your name, address D.O.B, telephone number, email, GP details and emergency contact details. This is to ensure we can correctly identify you and, with your consent, send you email/text appointment reminders. Additionally, if you require an exercise program, this may be sent to you via email.

Health Data

This includes any relevant medical information which allows us to correctly diagnose your injury/condition and safely treat you without causing any harm. This is a legal requirement of the Chartered Society of Physiotherapy.

Sharing Data

Please know that your data will never be sold to any third party. Nor will your data ever be shared with a third party unless consented to. Your data will also not be used to send you any marketing information without your consent.

Your data will only be shared with a third party with your consent. For example, with your GP or consultant via recorded delivery or encrypted email, if there were any growing health concerns or we felt an onward referral was required.

Storing and Processing Data

Pro-Active Physiotherapy has security measures are in place to ensure there will be no unauthorised access to your data or unlawful processing of your data. Your health records are retained in accordance with guidelines issued by the government’s Department of Health. Your data will be kept fully confidential via our online Cliniko system which is fully GDPR compliant.

Your Rights

You have the right to access your data, update or delete your data at any time. If you do please contact us via email. However for legal reasons, we are obliged to securely store your health consent for 6 years.

Cancellation Policy

If you're unable to attend an appointment please notify the team more than 24 hours prior to the time of your scheduled appointment. This allows re-allocation of the appointment through social media or where applicable to those on our waiting list.

Details of our cancellation policy are outlined within the consent form and require agreement for every patient prior to treatment: I understand that a late cancellation, less than 24hours prior to the scheduled appointment or failing to attend my appointment without notice will incur the full appointment charge.

What Are Cookies and What Are The Used For?

Cookies are small text files which can be placed on your device to uniquely identify that device or browser. They may collect information such as your IP address, operating system and browser type. They cannot be used to identify you personally.

They allow a site to gain insight into how that site is being used and whether a device has previously visited the site. They can also be used to help you navigate the site efficiently and remember your preferences for a better browsing experience. 

Refusing Cookies

You can refuse to accept cookies when you first visit our website, or by accessing your browser settings and refusing cookies. However, if some cookies are rejected, you may not be able to access parts of this website.

Google Analytics

Our website uses Google analytics to provide us with information such as how many people visit the website and how they use it, which allows us to improve the site. This information is anonymous, and is not used by Pro-Active Physiotherapy to identify you.

Third Party Cookies and External Links

Please be aware that we do not control the settings of third party cookies and privacy policies of external resources, so we suggest you check their own websites for further information and how to manage them. We are not liable for your protection on these sites.

We have provided some links below.

Google: Privacy Policy – Privacy & Terms – Google

Facebook: (2) Facebook (privacy), (3) Facebook (cookies)

Cliniko: Cliniko Privacy Policy

Rehabmypatient: Our Privacy Policy | Rehab My Patient